Do you work after hours?
Computer Wrangler is available by appointment on the weekends and after regular business hours.
The Wrangler Rapid Response monthly service includes emergency service.
CW technology services monitor 24/7/365
Do you have a trip charge for onsite service?
Nope! It is included in the price. (90 minute minimum charge which includes CW’s Taming Techniques service.)
Can you save my files on a dead hard drive?
Often we can. If not, we will advise you of the best options.
How can I improve the wireless signal?
Change or add hardware.
Change the location of your base station or PC.
Do you repair laptops?
Software – yes.
Hardware – it depends. We can advise you on your best options.
Which computer should I buy?
One that works best for you. Call us 651-462-8809 and we can advise you of the best options.
What types of computer systems do you support?
Our staff has extensive knowledge in many areas computer systems. We specialize in the Microsoft Windows system, from single workstations to multiple server environments. We are also skilled in Apple OSX desktop / server software.
What is your typical response time?
When our clients call we answer! Many problems can be solved immediately over the phone via the remote support we offer. We can connect directly into your computer from our offices and fix many problems you may be having.
Typically our technicians can service a client’s computer issue within 12 hours of their call – and most problems are resolved within 24-48 hours.
We also provide full time systems monitoring for quick, 24-hour access to your systems (by your discretion, of course).
I am not sure if my company does any sort of backup and I’m worried about our files. Can you help?
Definitely. Every company should have a solid backup plan in place to ensure that your critical files are intact in case of a catastrophic event. You never know when a hard disk failure, virus, accident erasure, or any other multitude of events could render your files unreadable. We offer a variety of options and will work with you to decide what is ideal for your specific needs – from a simple backup drive to complete, off-site backup.
Do you sell computers?
We partner with Dell Computer for their business grade computers, server, and firewall systems. Ask us what we can do for a new or upgraded computer, fully customized and installed at your location!
Do I have to bring my computer in to you?
No. We make it easy for you and come to your business or home office. At your location we install, upgrade, diagnose, and troubleshoot your computers and network.
Also… Many issues can be in the environment that you are using the computer in. This cannot be detected if you brought your computer system to us.
Can you help me with my Mac?
Yes, we service and repair both Mac’s and PC’s.
What should I do with old computers and monitors?
Computers have toxic materials cause harm to the environment and should be disposed of safely. If it still works, donate your computer to a person or an organization that needs it. Otherwise, recycle your old computer! Hennepin county, Dakota county, and Ramsey county each have Computer Recycling Centers.