Category: YOOEY!

HP Touchscreen All-in-One PC Tragic Flaw

Spring is rapidly approaching, and in lieu of that we are introducing ‘Tales from the Trails’ – a way for us to bring a little levity to our friend’s worlds.  

We have a client with an HP Touchscreen all-in-one PC.  (All-in-one just means the computer and monitor are combined into one.)  The touchscreen and all-in-one are becoming more popular.  Her thought when she bought it was,  ”How cool!”  It’s got all the stuff in one piece of equipment so there’re far less wires and you can just touch the screen where you want it to go to.  Perfect for a family PC that sits in the kitchen.

Little did she know that during the night, when all her family (and even the computer!) had gone to sleep, the creatures of the night would venture forth and be attracted to the little glowing light on the monitor.  And by creatures of the night she meant bugs.  Reliably, one of the bugs would hit the screen in just the right place and the monitor would spring back to life.  Bright and shiny it was a beacon for all the other bugs to come join the party!  And so they did.  When they found the computer in the morning, almost every single program on the machine had been launched, icons were moved, windows resized.  Her YOOEY had been completely vandalized!  She didn’t say whether they’d managed to print anything  – but even that wouldn’t be the worst part.  Some of those bugs would hit the screen pretty hard (and remember this is a touchscreen…)  So when those bugs hit, they’d leave a nice juicy smear on the screen before their carcass would drop to the desktop below.  Imagine touching your fingers to a screen full of June bug juice…. Yuck.

She did double-check and there was no mention of this “feature” in the user manual. And, technically, it is only a tragic flaw for the HP Touchscreen if you forget to close the screen door this summer!

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My computer crashed!

Just last week my computer crashed.  Caused by, wait for it, a Windows Automatic Update.

 Now thankfully I could continue on with some of my work because I also use a laptop.  But a number of core business functions existed only on that PC.  We had two things in place that made this crisis completely survivable:

 1)       Online backup

2)      A team that understands the importance of the Yooey.

 For those of you who have forgotten, the Yooey is phonetic for UE or User Environment.  Had my PC been given back to me with the “wipe and clean install” so many other computer service companies perform, I would be looking at 5 or 6 hours of work to get back to halfway functioning.  Just like someone coming into your office and re-arranging the desk and chair and filing system and what’s in each drawer in that desk.  Oh yeah, they also rearranged the pictures on your walls and changed all the adjustments on your chair.  They didn’t take the extra step to save your Yooey.  Your working space you’re used to.

 But because of Computer Wrangler’s focus on the importance of the Yooey, I was able to sit down at my recovered PC and not miss a step.  It was a refreshing experience to see things from our client’s perspective.

 Another Yooey saved!

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Computer Service is All About PEOPLE.

Computer Wrangler has been in business for over 10 years – Dave, the owner, has been working with technology for a quarter of a century!  (But don’t tell him you heard it here…)  Over the years we’ve taken care of thousands of computers, networks, hundreds of servers and gazillions of gadgets.  But that’s only the technology.

 What we’ve learned in our many years of experience, is that the technology is secondary; we’re actually taking care of people.  It’s all about how people interact with technology that’s the important piece.  What do individuals and the businesses they run want technology to do for them?

 That’s why we coined the term: Yooey.

 ’Yooey’ is phonetic for the acronym UE.  (Techs love acronyms!)  User Environment.  That’s the center of your experience with the technology universe.  Just as you’ve got your office or home designed so the chair is here, the desk there, picture on the walls just so.  Hey, even a little music in the background.  So it is with your technology – icons here, email there, and even a personalized picture for your wallpaper! That’s your Yooey.

 We gear our efforts to protecting and enhancing your User Environment so you can do exactly what you want to do, the way you want to do it.  We save your Yooey.

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