Category: ROI

Trust technology, but always verify!

In the computer world, we take to heart a former President’s phrase of “Trust, but verify”.

Too many times we’ve come into situations where computer users believe one thing, but further examination reveals another.

That’s why at Computer Wrangler when we set up backups for instance, we take the time to verify that what’s supposed to be getting backed up is actually getting backed up.  You can pay a zillion dollars for backup but if it’s not selecting the right files, it’s not worth much.  Or that antivirus you paid for, but it’s now a half year out-of-date because it was never activated and your PC is infected.  Perhaps your new, supposedly-fast laptop doesn’t seem much faster than the old one just because one check box wasn’t checked.

We get the big picture, the bonus is we’re also about the details.

That’s why when we troubleshoot any particular issue, we methodically take the time and extra steps to make sure that all will be well when we walk out the door.

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Domain & Trust

Last week we came across a request that involved a company internet domain.  That’s the website address, the part of the email address after the “@” sign.  Normally these requests can be handled efficiently since we are well versed in working with all the players involved in a company’s internet presence.  The problem:  According to the internet-powers-that-be, this particular company didn’t own their domain name.

Imagine the potential for chaos.  Whoever owns your domain, if they wanted, could change your website.  They could shut down your email.  They could blemish a hard won reputation.  And there’d be little you could do to stop them.

Of course this brings up the issue of trust in your IT support company, your web designers and hosts. Trust to do what is best for your company.  We’ve spent years with this as one of our pillars of company ethics.  (poor wording, please change.)  Even so, we believe it’s worthwhile to “trust, but verify”.

In under 30 seconds, you can do this by going to this website:

http://whois.domaintools.com/

Type in your domain name (no www or http, just the stuff after your email’s “@” sign).  You should see headings of Registry Registrant, Registry Admin, and Registry Tech.  You or your company MUST be listed as one of these.  And if you are, treat yourself to the rest of the day off….

If you aren’t – find out what you need to do to get there!

Happy computing!

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Computer Parts For Sale

People often ask us if we sell computers or computer parts.  Yes we do, but more in the sense that we procure equipment for our clients.

For example, say you need a new firewall for your internet connection.  Does the mega-online-retailer or the local mega-store sell these?  Yes they sell some models.  Does it fit your business needs?  Maybe, maybe not.  We bring years of experience into the buying decision to get what’s right for your business.

It’s all about maximizing up-time.

We’ve partnered with Dell to standardize on Servers, PCs and laptops since we’ve found over time that they have a reliable process of providing good business equipment at competitive rates.  Most importantly, for that critical “business continuity”, the Dell partner support structure is excellent.  That means our client’s issues get resolved quickly.  We have similar suppliers for most anything you can find in-store or online.

So we’re looking for companies that appreciate maximum up-time, and having the right tools in place to run a business.

Have questions?  Give us a call.

Happy computing!

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